How it Works

How It Works

At That Moment, we carefully transform your most meaningful memories into timeless keepsakes. To ensure the highest quality results, please follow the steps below.

1. Place Your Order

Choose your personalized product, complete your order, and provide all the required details.

2. We'll Contact You

Once we receive your order, our team will contact you to arrange the collection or delivery of your flowers or baby clothes and answer any questions you may have.

3. Preparing Your Items

To achieve the best possible result, please ensure the following:

Fresh Flowers

  • Flowers must be delivered in excellent condition.

  • They should be fresh, not wilted, and not dried.

  • Flowers should not be cut into small pieces or damaged.

  • Please make sure they are free from any condition that may affect the final preservation quality.

Baby Clothes

For Memory Blankets, Memory Pillows, or any keepsake made from baby clothes:

  • Clothes must be clean and freshly washed.

  • They should be free of stains, tears, or significant damage.

  • We recommend selecting clothes with colors that complement each other for the most beautiful final design.

  • If any item is unsuitable for production, our team will contact you to discuss the best alternative.

4. Handmade with Care

Our team carefully designs and handcrafts your keepsake, paying close attention to every detail to preserve your precious memories beautifully.

5. Delivery

Once your order is completed, it is carefully packaged and delivered to your doorstep, ready to be treasured for years to come.

Need Help?

If you have any questions before sending your flowers or baby clothes, our team is always happy to help and guide you through the process.