Return & Exchange Policy
At That Moment, all products are custom-made and personalized specifically for each customer. Therefore, personalized items cannot be returned or exchanged once the order has been confirmed and production has begun.
We may offer a replacement or remake in the following cases:
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The product arrives damaged due to a manufacturing defect.
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There is an error in the personalized details caused by our team.
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The customer receives a different item from the one ordered.
Returns or exchanges will not be accepted for:
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Change of mind after placing the order.
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Incorrect names or information provided by the customer.
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Minor color variations caused by screen settings.
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Shipping delays after the order has been handed over to the shipping carrier.
If there is an issue with your order, please contact us within 48 hours of receiving the product and provide clear photos showing the issue.
That Moment reserves the right to review each case individually and determine the appropriate resolution.