Terms of Service
Welcome to That Moment. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
Products & Services
At That Moment, we strive to present our products as accurately as possible, including descriptions, images, and colors. However, actual colors may vary slightly depending on your device's display settings.
As many of our products are handmade and personalized, slight variations may occur. These differences are part of the handcrafted nature of our products and do not affect their quality or functionality.
Orders
We reserve the right to accept, refuse, or cancel any order at our discretion, including but not limited to the following situations:
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A product is unavailable.
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Pricing or product information contains an error.
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Fraudulent or suspicious activity is suspected.
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We are unable to fulfill the order for any reason.
If an order is canceled after payment has been received, a full refund will be issued in accordance with our Refund Policy.
Pricing & Payments
All prices are displayed in Jordanian Dinar (JD) unless otherwise stated.
We reserve the right to change product prices, promotions, or offers at any time without prior notice. The price displayed at the time the order is placed will apply.
Personalization
Customers are responsible for ensuring that all personalization details provided are accurate, including:
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Names
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Custom text
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Colors
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Sizes
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Any other customization requests
That Moment is not responsible for errors resulting from incorrect or incomplete information submitted by the customer.
Shipping & Delivery
Processing and delivery times vary depending on the product, especially for personalized items.
Estimated shipping times are provided in our Shipping Policy. While we strive to meet these estimates, delays caused by shipping carriers or circumstances beyond our control may occur.
Returns & Refunds
All returns and refunds are subject to our Return & Refund Policy.
Intellectual Property
All content on this website—including but not limited to photographs, illustrations, product designs, logos, graphics, text, and branding—is the exclusive property of That Moment and may not be copied, reproduced, distributed, or used without prior written permission.
Acceptable Use
You agree not to use this website for any unlawful purpose or in any way that may damage, disrupt, or interfere with the operation of the website or its services.
Limitation of Liability
We make every effort to ensure the accuracy of the information on our website and to provide high-quality products and services. However, we cannot guarantee that the website will always operate without interruptions or technical issues.
To the fullest extent permitted by law, That Moment shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website or products.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the updated Terms.
Contact Us
If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website. We will be happy to assist you.